Support

Each tool has its own address, so your message reaches the right place. Write about a bug, a feature you need, or anything that does not work the way you expect.

LabelQuick

labelquick@lanternbench.com

Custom tools and everything else

hello@lanternbench.com

LabelQuick

Labels print in the wrong place

• In the print dialog, set the scale to 100% or "Actual size", not "Fit to page".
• Choose the paper size that matches your sheet, A4 or US Letter.
• Print LabelQuick's calibration page on plain paper and hold it against a label sheet.

A barcode shows a warning

Excel often changes long numbers: it drops leading zeros or turns them into 1.23E+12. Format the barcode column as text in Excel, type the numbers again, and import the file once more.

Something else

Tell us which tool and browser you use, and attach a screenshot if you can. Please do not send your product file unless we ask for it.